Membership FAQ

General

How do I become a member?

Add the 'Membership Fee' listing to your Cart and check out as you would any regular order. 

When can I submit my membership order?

You can submit it at any time but please note that membership periods last for 1 quarter (3 months). For example, if the membership is for Q1 and you join on February 10, your membership will last until March 31. 

How long does it take for my membership order to be processed?

After you check out and pay, it can take 2-4 days for me to send you the membership confirmation e-mail. If you don't hear from me within 5 days of payment, please e-mail me again to follow up!

Can I upgrade to a Plus membership after purchasing a Regular membership?

Yes! Just submit an order for the 'Upgrade' option in the Membership listing.

Where do I access my membership benefits?

Membership benefits are available on a separate website which you will be directed after your membership fee payment is processed. 

Can I access any membership benefits after the membership period?

No, membership lasts until the final day of the quarter and you would need to subscribe again the following month if you want to continue using the benefits.

Member Exclusive Sale

When's the next member sale?

Sale dates depend on my schedule but members will usually receive an e-mail notification a few days before the sale date to prepare.

The sale date will also be noted on the member website for members who join after the sale date.

What items are usually available for Early Access Sales?

Early Access sales will normally include extras and unclaimed items from previous group orders. I tend to get extras of limited edition or popular merch as a precaution, and items can range from standees to apparel to photobook sets.

The fandoms for sales will vary as it depends on what arrives and what goes unclaimed. Please understand that the items available will vary month to month and I can't guarantee that sales will be 'equal' in variety for different months!

What items are available for Re-Opening Sales?

Any group order I hosted starting from 2025 can be requested, but there's no guarantee that I can make them available for the Re-Opening Sale since availability is always dependent on the sellers.

How many items can I order in a member sale?

There's no limit on the number of unique items, but for each unique item, the maximum quantity that can be ordered is one (1).

For example, if an enamel pin is listed for sale and there's a Wei Wuxian version and a Lan Wangji version, you would be able to order 1 WWX and 1 LWJ (but not 2 WWX).

What happens when an item I added to my Cart goes out of stock before I check out? 

The website will show a pop-up notification to alert you and you'll have to check out again, this time without the out-of-stock item in your Cart.

A member sale item I wanted is out of stock - will it be available later?

There's a (slim) chance that it's available - sometimes items go unclaimed and other times I find out later that I actually had more than the quantity I posted for sale. But overall, once something is sold out, it's not likely to be available again.

I became a member after the member sale date - can I still order items?

Yes, anything listed on the Member Sale page is available to all members for that quarter.

Admin Support and Freebies

What information is included in the package contents list?

Item name, item option and quantity.

What's included in my order history spreadsheet?

Order date, SKU, item name, item option, quantity purchased, item unit cost.

I don't have any arrivals in the current quarter - can I request a list of package contents for a future package?

No, the request must be made in the same calendar month as the month you receive your Second Payment e-mail.

How often can I request a copy of my Order History?

You can request a copy of their Order History spreadsheet once per quarter.

What types of freebies will be included in my package?

The freebies can range from keychains to shikishi boards and will be dependent on what I have on hand.

Do I have to pay the shipping cost for freebies?

Yes, freebies will be factored into the second payment calculation of your package based on their weight, just like any other item.

For small and light items like cards and postcards, you're looking at a couple of cents in shipping cost.

Can I specify a design I want for randomized freebies?

No, I can't accept requests but will always try my best not to give out duplicate designs and will give freebies based on the fandoms in your purchase history.

Merch Finder [Plus Members Only]

What's the process?

1. Submit a request via e-mail using the template provided. I will review the request and assess if I am able to help.

2. You'll be notified of the assessment result via e-mail. If your order is accepted, a purchase link will be provided to you to formally submit your Personal Order.

3. Submit your order using the purchase link and send the first payment as soon as possible.

4. I will purchase the requested items and will help manage it from start to finish.

5. After your order arrives at my address, you will receive a Second Payment Confirmation e-mail with the total

6. Send the second payment ASAP. Your item will be shipped to you after your payment comes through.

What kinds of items are accepted for Personal Orders?

I'm most familiar with official and fanmade merch from Mainland China, but can also help out with other items like clothing, plushies, stationery, accessories etc. on Chinese marketplaces like Taobao, Tmall and Weidian.

If you're interested in merch for a specific character or fandom but don't know where to start, you can check out the Shandian GO Catalogue for merch I've hosted group orders for in the past.

Can I request an item where the seller has set a quantity limit per account?

Yes, but only if I have not or will not host a group order for it.

Can I request an item with special benefits for the first 'x' number of buyers?

I can try to help but it's very, very difficult to beat the Chinese domestic buyers for popular items. My internet isn't that fast and things like autographed books tend to sell out within the first second (which is how long it takes my order screen to even load).

Can I request an item that has a set order period?

Yes, please be sure to note any order deadlines in your request e-mail. 

If the sellers' order period is between 2:00 AM to 7:00 AM EST, it's less likely that your request will be accepted since I'm usually asleep then!

Can I request an item that you already hosted a group order for?

Yes, you can request items from current or previous group orders but whether or not they're accepted will depend on availability.

Can I request an item that's no longer available in store?

Yes. For official merch, I can try to look for the item from reseller stores and may also look on the second hand market if needed. 

For fanmade merch, there's a high chance that it will need to be purchased second hand, so keep in mind that the availability, price and condition of second hand items can vary.

What if you open a group order later on for an item I requested?

If I plan on opening for something, I will usually mention it during the assessment stage of the request so that you don't have to go through the whole Merch Finder process. 

In the event that I suddenly get a lot of requests to open a group order for something after a Merch Finder request is approved, I'll coordinate with the joiner directly to see if they would prefer to join the group order and use their request for something else instead.

When can I submit a Merch Finder request?

Requests must be submitted 1 week before the last day of the membership period as I need time to assess and process the request.

How many times can I send a Merch Finder request?

You can send 1 request email each quarter.

What does "unique item" mean for Merch Finder requests?

A unique item is 1 single option of 1 single item listing on a seller's store. For example, if you provide a link to a standee that has numerous character designs, each character's standee will count as 1 unique item.

How many unique items can I request?

You can request a maximum of 2 unique items for each membership period.

How do I know if an item I'm requesting is in stock?

If you have the direct purchase link, you can check the availability yourself. 

If you don't have the link and need me to look up availability, I will confirm in my assessment whether the item is available.

An item I requested was assessed as unavailable - can I submit a another request for a different item?

No, I only process 1 Merch Finder assessment each quarter so if you're worried about an item you request being unavailable, please include a 3rd item as backup. 

Can I request an item that was assessed as unavailable in a previous month?

Sure, you can try again and I'll go through the assessment again for you.

How is the cost of the item calculated?

The cost will be cost of the item in RMB plus any shipping costs from the seller to the China address, converted to CAD. The second payment will be the cost of shipping based on the weight of the item, just like any regular group order item.

When is the payment deadline?

The first payment (including the handling fee) is due on Saturday at 9:00 PM EST of the same week that your Merch Finder request is accepted. The second payment is due after the item arrives at my address and is packed and weighed.

Can my Merch Finder item be combined with my regular group orders when it's shipped to me?

Yes, it will be treated like any other item after arriving at my address and if you have other items in the same round, everything will be packed together.

If your item arrives in a round where you have no other items, it will be shipped to you on its own (unless it's extremely small and you have items in the subsequent round, in which case I can hold it for a bit).

Will there be detailed status updates for my Personal Order?

No, Merch Finder statuses will not be posted on the general group order Status spreadsheet. I will only reach out via e-mail if there's an issue. If more than 3 months have passed since your order date and you still have not received any updates, please shoot me an e-mail and I'll look into it for you.

If your question about Membership still hasn't been answered, please e-mail me directly!