Embedded Files
Please use the below guide if you received a second payment confirmation e-mail from me.
For any questions or concerns not addressed in the guide, please contact me by replying to your second payment e-mail.
Mailing address
Mailing address
The mailing address I have on file for you is the address you provided when you completed the registration form. Please check your e-mails for your copy of the Google Form to see what address you submitted.
If you submitted a Profile Update form to change your mailing address, the most recent address submitted is the one that will be used.
To temporarily change the mailing address for your current package, please reply to your second payment e-mail as soon as possible with the new address so that I can recalculate the domestic shipping cost.
To permanently change your mailing address, please reply to your second payment e-mail as soon as possible with the new address so that I can recalculate the domestic shipping cost. Please also submit the Profile Update form to permanently update your address.
* If you joined a group order before the registration process was implemented (i.e. before December 2020) and have never received a package from me, you may reply to your second payment e-mail to double check what address I have on file for you.
* If your package is returned to me because you provided an incorrect mailing address, please note that you will be responsible for any charges for the return journey, as well as additional shipping fees to resend your package.
Package contents
Package contents
In Stock
If your second payment confirmation e-mail is for an In Stock order, please check your recent order summaries for items marked [IS].
Pre-Orders, Ongoing Orders and Special Orders
To check the list of items that are included in your current package, please go to the Status page and set the filter to the following:
At Canada address
Early arrival
Once the filter is set, please compare the SKU of the group orders to the first 4 digits of the SKU for the items in your order summary e-mail.
Please note that some group orders may not arrive all at once so please remember to check the 'Notes' column on the right for items that may be delayed. Also, group orders marked 'Early arrival' might be in your package but is not guaranteed.
If you received a second payment e-mail but do not see any of your items in the 'Arrived at Canadian address', you may reply to the e-mail to ask what's included in your package. Otherwise, please refer to the Order Status spreadsheet as well as your previous order confirmation e-mails to see what items will be included.
Members only: If you would like a list of items in your package, please reply to your second payment e-mail and provide the Order ID of your membership fee for the current month.
Deposits and credits
Deposits and credits
If your first payment included a deposit for international shipping costs, your total in the second payment e-mail has already been adjusted for the deposit.
If you have a a credit carried forward from a previous transaction, please reply to your second payment e-mail to ask me to apply it to your current total. If you can, please also mention the amount and the date of the e-mail I sent you regarding the credit.
Payment instructions
Payment instructions
By credit/debit card
Follow the payment link in your second payment confirmation e-mail.
Enter the amount for your second payment, which can be found in your second payment e-mail.
Enter your e-mail (this must match your registration e-mail).
Enter your card and region information and select 'Pay'.
By PayPal
Set the recipient e-mail address to shandiangrouporders@gmail.com.
Select the payment type (goods and services).
Enter the amount for your second payment, which can be found in your second payment e-mail.
If your PayPal e-mail address is different than you registration e-mail, please enter your registration e-mail in the notes section.
By E-Transfer
Set the recipient e-mail address info.shandian@gmail.com.
Enter the amount for your second payment, which can be found in your second payment e-mail.
Set the password to the same password as the one previously provided.
Tracking
Tracking
After your payment has been received, it normally takes 1-5 business days for your package to be shipped out.
Once your package is on its way, you will receive a separate e-mail with the tracking number for your package. Please reply to your second payment e-mail to follow up if you have not received your tracking number within 5 business days after sending the payment.
You can use the following websites to track your package:
Canada Post https://www.canadapost-postescanada.ca/track-reperage
Post NL https://postnl.post/
* Please be sure to keep a close eye on the status of your package as I will not be responsible for any lost or stolen packages.
Pick-ups
Pick-ups
If you chose 'Pick-up' as your preferred forwarding option, your total in the second payment e-mail does not include any domestic shipping fees.
After you send the transfer, please reply to your second payment e-mail to book a pick-up date and time. I am usually available after 6 PM on weekdays and during the day on weekends.
If it's your first time picking up, please also request the pick-up address in your e-mail. Please note that the pick-up address is in Markham and is not easily accessible by public transit so I would recommend driving or getting a ride.
*If you would like me to ship your package to you instead, please reply to your second payment e-mail as soon as possible to get an updated total. The cost to ship within the GTA typically ranges from $7-$15 CAD depending on the size and weight of your package.
Worldwide packages
Worldwide packages
If your address is located outside of Canada/USA and you require additional documentation for customs, please e-mail me once you have a list of required information. This is to ensure the information you provide them matches the information on the shipping label for your package.
Based on past experience, there tends to be long delays if the information doesn't match so it's best for us to touch base first so that I can customize any confirmations or supporting documentation you need.
Item issues
Item issues
If you believe you're missing an item or if you received an incorrect item, please complete the CS Form and and include a full unboxing video of your package. The form requires a link to a full unboxing video so please make sure that is prepared before you submit the form. I will do my best to respond within a week - feel free to email me to follow up if you don't hear back after a week.
Please understand that since I have no control over the quality of products sent by the seller or how packages are handled while in transit, I won't be able to help with any quality issues. I also do not unseal any items unless absolutely necessary (e.g. to differentiate between unmarked items or to match blind boxes) so I usually won't know if an item is broken or missing components.
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